Refund Policy

Return PolicyReturn & Refund Policy of www.maxlandertools.com

Dear Customers

You may initiate a return by emailing the reason for your return, your order number, and your name to customerservices@maxlandertools.com. If it is unused and you just don't want it, please tell us the reason in the email and we will refund you ASAP. (excluding return shipping charges, if applicable)

Defective/Damaged/Incorrect Items: customer satisfaction is our priority. In the rare event, you receive a defective, damaged, or incorrect item, please contact our customerservices@maxlandertools.com with order number and a video/photo about the problem. We will be in contact with you to address and resolve the issue ASAP. (free replacement and free freight charge, or a full refund, if applicable)

If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the returned item, We will refund the full amount.

Please allow 1 week for your return to be processed.Refunds will be processed by our support team on every Friday. It can then take up to 48 hours for money to credited by the bank into the customer account. Maxlandertools will not issue refunds for products purchased through other entities, such as distributors or retail partners.Returned items must be delivered to us unused, in original packaging and in the condition they were received, or they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.